Last updated April 3, 2026. This policy describes how RDX Rentals collects, uses, protects, and communicates information across leasing, resident portal, maintenance, and billing services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to resume, and HELP for support.
Questions about this policy can be directed to leasing@rdxrentals.com.
Review the corresponding Terms and Conditions.
RDX Rentals collects the information needed to market homes, respond to leasing inquiries, manage applications, support residents, coordinate maintenance, and operate the resident portal. Depending on the service, that can include contact details, property preferences, account credentials, uploaded documents, payment-related records, maintenance updates, and communication history.
When you use the resident portal or applicant portal, we may also collect device, browser, session, and audit information needed to keep your account secure and help verify activity.
We use personal information to answer inquiries, process applications, verify identity, manage leasing and occupancy records, coordinate maintenance, deliver billing and document notices, and improve portfolio operations.
We also use service logs and communication records to support fraud prevention, account security, legal compliance, and resident support follow-through.
If you provide a mobile number to RDX Rentals, you may receive service-related text messages about account activation, leasing progress, maintenance coordination, billing reminders, document notices, scheduling updates, and resident support. Message frequency varies by activity. Message and data rates may apply.
Consent to receive text messages is not a condition of leasing approval, occupancy, or purchase. You can reply STOP to opt out, START to resume, and HELP for support. For assistance, contact the leasing team.
SMS consent and mobile numbers are not sold, rented, or shared with third parties or affiliates for their own marketing purposes.
We may share information with service providers that help us operate the website, portals, and rental services, such as hosting, communications, payments, document processing, maintenance coordination, screening, or customer support vendors.
We may also disclose information when required by law, to enforce agreements, to protect residents, staff, or property, or in connection with business transfers involving the portfolio or management operations.
RDX Rentals keeps records for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain audit history, and support portfolio operations. Retention periods vary depending on the type of record and service involved.
We use administrative, technical, and organizational safeguards designed to protect personal information, though no online system can guarantee absolute security.
The website and secure portals use necessary cookies for sign-in, security, preferences, and form continuity. These cookies are required for account and portal features to work correctly.
Optional analytics or marketing cookies are not required to browse listings or use the portals. If optional tracking is enabled later, the cookie banner will ask for consent before those cookies are used.
You may contact RDX Rentals to update core contact details, request account help, ask questions about communications, or request reasonable accommodations related to listings, applications, lease packets, or resident communications.
If you no longer want marketing or service-related text messages, use the STOP keyword or contact the team directly so your communication preferences can be reviewed.
Email leasing@rdxrentals.com for privacy questions, communication preference support, or accommodation requests.
The operational rules for using the website, applicant portal, resident portal, and text-message channels are described in the Terms and Conditions.
View Terms and Conditions