Policy SectionInformation we collect
RDX Rentals collects the information needed to market homes, respond to leasing inquiries, manage applications, support residents, coordinate maintenance, and operate the resident portal. Depending on the workflow, that can include contact details, property preferences, account credentials, uploaded documents, payment-related records, maintenance updates, and communication history.
When you use the resident portal or applicant portal, we may also collect device, browser, session, and audit information needed to keep the platform secure and trace account activity.
Policy SectionHow we use information
We use personal information to answer inquiries, process applications, verify identity, manage leasing and occupancy records, coordinate maintenance, deliver billing and document notices, and improve portfolio operations.
We also use operational logs and communication records to support fraud prevention, account security, legal compliance, and internal service follow-through.
Policy SectionSMS and communication consent
If you provide a mobile number to RDX Rentals, you may receive service-related text messages about account activation, leasing progress, maintenance coordination, billing reminders, document notices, scheduling updates, and resident support. Message frequency varies by activity. Message and data rates may apply.
Consent to receive text messages is not a condition of leasing approval, occupancy, or purchase. You can reply STOP to opt out, START to resume, and HELP for support. For assistance, contact the leasing team.
SMS consent and mobile numbers are not sold, rented, or shared with third parties or affiliates for their own marketing purposes.
Policy SectionHow information may be shared
We may share information with service providers that help us operate the platform and portfolio workflows, such as hosting, communications, payments, document processing, maintenance coordination, screening, or customer support vendors.
We may also disclose information when required by law, to enforce agreements, to protect residents, staff, or property, or in connection with business transfers involving the portfolio or management operations.
Policy SectionData retention and protection
RDX Rentals keeps records for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain audit history, and support portfolio operations. Retention periods vary depending on the type of record and the workflow involved.
We use administrative, technical, and organizational safeguards designed to protect personal information, though no online system can guarantee absolute security.
Policy SectionYour choices
You may contact RDX Rentals to update core contact details, request account help, ask questions about communications, or request reasonable accommodations related to listings, applications, lease packets, or resident communications.
If you no longer want marketing or service-related text messages, use the STOP keyword or contact the team directly so your communication preferences can be reviewed.
